Silom Heritage Hotel in Bangkok

This is a hotel I have mixed reviews about.  I really loved staying here, but I also didn't love the bait and switch they pulled.  The good is this hotel is in a convenient location.  One block from the monorail (Chong Nonsi BTS Station) in the heart of Silom so no need to take a taxi from the airport.  It's a great location to explore the city from.  There is a day and night market one block away and plenty of hawkers all around selling all sorts of yummy goodies.

The rooms were modern and clean.  The bathrooms (we had 2 in our second room) were clean and water pressure was fine.  The bed was very comfortable and the linens fresh and clean.  The wifi worked great.  The curtains were thick and blocked out all the light so no kids up at sunrise, nice!  Each room we stayed in had it's own kitchenette and the rooms were fairly large size.  The hotel is off the main road so it is very quiet at night.

Breakfast was amazing with lots of western choices.  Our kids loved the bacon, pancakes and fruit the most.  The served a wide variety of choices that included both Asian and western.  My favorite was the yogurt with granola and fresh dragon fruit, watermelon and papaya the best.  All served buffet style.  Easy for our kids who love to serve themselves.

The pool is on the roof and offers great views all around.  Our kids thought it was cool swimming on the roof.  The pool is nice especially on a hot Bangkok day, but so was the air con in our room.

Now for the part I didn't love.  We originally booked a 1 bedroom suite on Agoda which promised a separate living room with sofa bed.  They gave us a much smaller room and told us the 1 bedroom suite didn't exist and they still charged us the same rate as the larger room.  They claimed the room that is sold on Agoda didn't exist and it was a mistake.  We arrived late with sleepy kids and just needed to get them to bed so we took the smaller room.

The next day after numerous dealings with the manager we finally got the room we originally booked and it looked just like the pictures on Agoda.  They tried charging us more money and the haggling went on.  Finally, we got the room we originally paid for at the rate we paid for.  The dishonesty of the front desk (employees and manager) left a bad taste in our mouth.  I still can not figure why they had such a problem giving us the room we booked.

We did stay here for about 5 nights and enjoyed our stay despite the front desk staff.  We would probably stay here again next time we travel through Bangkok, but would arrive earlier and leave if we didn't get the room we booked.  Oh, and one more thing.  The tub faucet broke the first day we were there and no one ever came back to fix it.  So our kids go no baths, only showers, during our stay.  They were quite sad.

Anyone else have a hotel or a place to stay in Bangkok they recommend for families?

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